Customer Care + FAQ
Customer satisfaction and providing quality products is paramount. We strive to meet the wishes of our clients and accommodate individual design needs by providing a one-on-one approach when creating custom products.
Standard orders are processed and shipped between 2-3 business days while custom orders typically process and ship in 2-3 weeks via the method of your choice.
We accept Paypal for products purchased directly from our shop. For custom projects, we accept
Paypal, Cash, Credit and Money Orders.
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.
Ready-made products through our shop are processed within 24 hours and are ready for shipping within 3-5 business days.
We ship via USPS Priority Mail and provide delivery confirmation with all of our shipments. If you need your product faster, please contact us at email@example.com.
Yes we absolutely do!
The time it takes to create custom pieces all depends on the type and size of project. Custom projects can take anywhere from 2 - 6 weeks, but can be shorter or longer depending on your needs. Additional time is required for printing and assembly of pieces. If you have a certain deadline in mind, we’ll work with you to meet your needs, but as a general rule, 24 hours advance notice will be required on most designs.
Custom pieces can be emailed as printer-ready pdf's so that you may print from home or take to the printer of your choice.
Prices vary depending on the size and type of project. Contact us for a quote.
Of course! Let us know when and we'll mark it in our calendar.
PARTY KITS FAQHow does this work?
Select your favorite party kit. When you go to your shopping cart click on ‘Add a note for the seller’ and include your email address. After you have made your purchase wait patiently, you will be emailed a pdf packet of the party kit you purchased within 24 hours.
Now you can print as many items as you need of each item in the party kit.
Want a custom order?
We would love to help you design your own party kit, send us an email so we can talk!
RETURN POLICYWhat is your return policy?
We are proud of what we do. If you are unsatisfied with the quality of our product for any reason within our control, please contact us immediately. Products in our shop can be returned for any reason in its original, unused condition, so long as it is returned 7 days from the date you received it.
Please note that design services and custom projects are final sale and not available for return.Credits
Photography by Llorente Design and Michelle March Photography
Site developed by MandelBrew